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Accessibility for Ontarians with disabilities act (A.O.D.A.)

1. Our mission

The mission of allstaff inc. Is to provide service beyond expectations in everything we do. Our goal is simple:
We are here to help and serve you- please simply let us know how to best assist you and it would be our pleasure.

2. Our commitment

In fulfilling our mission, allstaff inc. Strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the opportunity to access our services and to benefit from those services, in the same place and in a similar manner as other candidates.

3. Providing services to people with disabilities

Allstaff inc. Is committed to excellence in serving all candidates, including people with disabilities, and we will carry out our functions and responsibilities in the following areas:

3.1 communication
We will communicate in a manner that takes into account their individual disability. We will train staff who communicate with candidates on how to interact and communicate with people with various types of disabilities.

3.2 telephone services
We are committed to providing fully accessible telephone service to our candidates. We will train staff to communicate over the telephone in clear and plain language and to speak clearly and slowly. We will offer to communicate with candidates by email if telephone communication is not suitable to their communication needs, or is not available.

3.3 assistive devices
We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our staff is trained and familiar with various assistive devices that may be used by candidates with disabilities while accessing our services. We will also ensure that staff is familiar with the use of: larger fonts on correspondence, signage and other text and are knowledgeable and comfortable dealing with support persons or animals. We will also allow assistive devices in our workplace such as, but not limited to wheelchairs, canes, walkers and oxygen tanks. Accommodations will be provided for those who cannot access our facility due to mobility restrictions or assistive devices.

4. Use of service animals and support persons

We are committed to welcoming people with disabilities who are accompanied by a service animal or other third parties into the area of our premises that are open to the public. We will also ensure that all staff dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.
We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to allstaff inc. Premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

5. Notice of temporary disruption

Allstaff inc. Will provide customers with notice in the event of an expected disruption of our facilities or services. We will provide support to disabled persons during disruptions. These include: information about the reason for the disruption; its anticipated duration; and a description of alternative facilities, if available. The notice will be placed at all public entrance and service counters on our premises.

6. Training for staff

Allstaff inc. Will provide appropriate training to all employees who deal with the public or other third parties who work on behalf of certain members of the public. Training will also be provided to all those who are involved in the development and approvals of customer service policies, practices, and procedures. This means all staff will be trained.
This training will be provided to staff within two weeks of their first day of employment. A form will be signed confirming their completion and understanding of the training.
Training will include:

All staff will be trained on policies, practices and procedures that affect the way services are provided to people with disabilities. Staff will also be trained on an ongoing basis when changes are made to these policies, practices and procedures.

7. Feedback process

In keeping with our policy and mission statement of providing service beyond expectations, the ultimate goal of allstaff inc. Is to meet and surpass customer expectations while serving customers with disabilities. Comments on our effectiveness in providing services to those with disabilities are welcome and appreciated.

Methods of providing such feedback include: in person or by e-mail to an operations management team member at AODA Contact. Candidates can expect to receive a response within five (5) business days.

8. Modifications to this or other policies

We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact such changes may have on people with disabilities. Any policy of allstaff inc. That does not meet these objectives will be modified or removed.

9. Questions about this policy

This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of the policy is not understood, an explanation will be provided by, or referred to, an operations management team member at AODA Contact.

We are here to help and serve you- please simply let us know how to best assist you and it would be our pleasure.

Serving North America since 2000

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